These Terms and Conditions set out the basis on which we provide household, office and commercial removal services in Hackney and the wider area. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 “We”, “us”, and “our” refer to the removal service provider supplying the services.
1.2 “You” and “your” refer to the customer who requests or purchases our services.
1.3 “Services” means any removal, packing, storage, clearance, or related services we agree to provide.
1.4 “Booking” means a confirmed request for services, whether made online, in writing, or verbally and subsequently confirmed by us.
1.5 “Goods” means all items, belongings, furniture, equipment, or materials that are to be moved, transported, packed, or handled by us.
1.6 “Service area” refers to our normal operating area, which includes Hackney and other accessible locations we agree to service.
2.1 We provide removal and related services, including but not limited to domestic removals, office relocations, packing and unpacking, loading and unloading, transportation, and, where agreed, storage and waste removal relating to removals.
2.2 The exact services to be provided will be set out in your booking confirmation, quotation, or written agreement. Only those services explicitly stated are included.
2.3 We reserve the right to refuse to move or handle any items that, at our discretion, are unsafe, illegal, excessively fragile, perishable, or not suitably packed, or where moving them would breach any law or regulation.
3.1 You may request a quotation for our services by providing accurate details of the property addresses, access conditions, dates, times, inventory, and any special requirements.
3.2 Quotations are typically based on the information you supply. If the information you provide is incomplete, inaccurate or changes significantly, we may adjust the price or decline to proceed with the services.
3.3 A booking is only confirmed when you have accepted our quotation or proposal and we have issued a confirmation of the booking. Acceptance may be by written confirmation, electronic acceptance, or by any other method we specify.
3.4 It is your responsibility to check the booking confirmation and ensure all details, including addresses, dates, times, and scope of work, are correct. Any discrepancies must be notified to us as soon as possible.
3.5 We reserve the right to refuse or cancel bookings at our discretion where we are unable to safely or lawfully provide the services.
4.1 You must ensure that we have safe, reasonable and adequate access to the properties at both collection and delivery points. This includes access for our vehicles, equipment and personnel.
4.2 You are responsible for arranging any parking permits, suspension of parking bays, or other local authorisations required for our vehicles to park and operate in the vicinity of the premises.
4.3 You must inform us in advance of any access restrictions, such as narrow roads, low bridges, height or weight limits, internal stairs, lifts, or pedestrian-only areas, which may affect our ability to provide the services.
4.4 You are responsible for securing and protecting the property at both the collection and delivery locations, including floors, walls and fixtures, where you consider this necessary. We will carry out our work with reasonable care, but minor scuffs and marks may be unavoidable in tight or restricted spaces.
4.5 You must be present, or ensure an authorised representative is present, at the agreed times to provide access, give instructions, and sign any relevant documents. Where no one is present, delays or additional charges may arise.
5.1 Our charges are set out in the quotation or booking confirmation. Prices may be based on factors such as volume of goods, distance, time, staffing, and any additional services requested.
5.2 Unless otherwise stated, quoted prices are for standard working hours. Work required outside normal hours or beyond the agreed schedule may incur additional charges.
5.3 We may require a deposit to secure your booking. The amount and due date for any deposit will be stated on your quotation or booking confirmation.
5.4 The balance of payment is typically due on or before the day of the move, prior to unloading, unless other payment terms have been agreed in writing.
5.5 Payment must be made by an accepted method as specified by us. We reserve the right to refuse to carry out or complete the services if payment is not received as agreed.
5.6 If payment is not made when due, we may charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
5.7 Quotations do not include duties, taxes, tolls, congestion charges, parking fees, or other third-party charges unless explicitly stated. Such costs may be added to your final invoice where they apply to your move.
6.1 You may cancel or amend your booking by notifying us in writing or by any method we accept for such changes.
6.2 Where you cancel a booking, the following cancellation charges may apply, based on the notice given before the scheduled service date:
a) More than 7 days’ notice: deposit or any prepayment may be refunded or retained in accordance with our then-current policy.
b) Between 3 and 7 days’ notice: we may retain up to 50 percent of the quoted price to cover allocated resources and lost opportunity.
c) Less than 3 days’ notice or on the service date: we may charge up to 100 percent of the quoted price.
6.3 Changes in dates, times, addresses, or the volume of goods are subject to availability and may result in an adjusted quotation. We are not obligated to accommodate requested changes but will do so where reasonably possible.
6.4 If we need to cancel or postpone a booking due to circumstances beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, accidents, or staff illness, we will notify you as soon as practicable and, where possible, offer an alternative date or a refund of any sums paid for services not yet provided.
7.1 You must ensure that all goods are properly packed and prepared for transport, unless you have booked a packing service. We will not be liable for damage resulting from inadequate or improper packing that we did not carry out.
7.2 You must not include in the goods any items that are hazardous, illegal, explosive, flammable, perishable, or otherwise unsuitable for transport, including but not limited to gas cylinders, firearms, ammunition, corrosive substances, or live animals.
7.3 You are responsible for removing and securing valuables, important documents, jewellery, cash, or irreplaceable items. We strongly recommend that such items are carried by you personally and are not included in the goods handled by us.
7.4 We reserve the right to refuse to carry any goods that we reasonably believe to be unsafe, illegal, or in breach of these terms.
8.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to your goods or property will be limited as set out in this section.
8.2 We are not liable for any loss or damage that arises from: your failure to adequately pack, protect, or label goods; inherent defects in the goods; normal wear and tear; or pre-existing damage.
8.3 We are not liable for any loss or damage caused by events outside our reasonable control, including but not limited to acts of nature, fire, flood, theft, traffic conditions, industrial action, or acts or omissions of third parties.
8.4 Our liability for damage to premises or fixtures will be limited to the reasonable cost of repair or restoration, taking into account age, condition, and fair wear and tear.
8.5 Our total liability for loss of or damage to goods arising from a single event or series of connected events will not exceed a reasonable commercial limit, which may be specified in your quotation or booking confirmation. Where no specific limit is stated, our liability will be limited to a fair and proportionate amount reflecting the value of the services provided.
8.6 We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, or loss of opportunity, even if such loss was foreseeable.
8.7 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, within 7 days of completion of the services, providing reasonable detail of the alleged loss or damage.
9.1 We maintain appropriate insurance cover for our activities in line with industry standards. Details may be provided on request.
9.2 It is your responsibility to arrange any additional insurance you consider necessary to cover the full value of your goods during removal, storage, or transit.
10.1 Where we agree to remove and dispose of waste or unwanted items as part of the services, such activity will be carried out in compliance with applicable waste management and environmental regulations.
10.2 We will only remove waste that we are lawfully permitted to handle. We may refuse to remove hazardous, clinical, chemical, or other regulated waste types that require specialist handling or licences beyond the scope of our services.
10.3 You are responsible for declaring, to the best of your knowledge, the nature of any waste or unwanted items you ask us to remove. We may make reasonable assumptions based on appearance and typical domestic or office waste where you do not provide specific information.
10.4 Charges for waste removal are usually based on weight, volume, type of material and disposal fees. Additional charges may apply if the waste is found to include items requiring special handling or higher disposal costs.
10.5 We will aim to minimise environmental impact by using licensed waste transfer facilities and, where possible, directing items to recycling or reuse in line with prevailing regulations.
11.1 We will take reasonable steps to arrive at the agreed times, but timing cannot be guaranteed due to factors such as traffic or unforeseen events.
11.2 Where delays arise that are outside our control, we are not liable for any resulting losses or expenses you incur.
11.3 If delays are caused by your actions or omissions, including failure to provide access, incomplete packing, or additional work not previously agreed, we may charge a reasonable waiting time or additional labour charge.
12.1 If you are dissatisfied with any aspect of the services, you should raise your concerns with us as soon as possible so that we have an opportunity to address the issue.
12.2 Any formal complaint should be submitted in writing, setting out the details of the complaint and any supporting information. We will investigate and respond within a reasonable timeframe.
13.1 We will use your personal data only for the purposes of performing the services, managing your booking, processing payments, and complying with legal obligations.
13.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary for the performance of the services, for legal reasons, or with your consent.
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
14.2 Any variation to these terms requested by you will only be effective if agreed by us in writing.
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions will remain in full force and effect.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
17.1 These Terms and Conditions, together with any quotation, booking confirmation, or written agreement, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, understandings, or agreements.
17.2 You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions or in the written documentation provided.
Call one of the most reliable removal companies in Hackney, E5 and find out more about our complete service list and our extremely affordable prices.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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