This Privacy Policy explains how Removal Companies Hackney collects, uses, stores and protects personal data relating to our customers and prospective customers in Hackney. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Removal Companies Hackney to individuals and organisations in the Hackney area.
This Privacy Policy applies to all Removal Companies Hackney customers, prospective customers and website users located in Hackney who engage with our removal and associated services, including enquiries, quotations, bookings and after-service communications.
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services in Hackney:
Identification and contact data, such as your name, postal address, property addresses for collection and delivery, and other basic contact details you choose to provide.
Service and booking details, including dates and times of moves, property access details, inventory or item descriptions, special instructions relating to your move and service preferences.
Communication data, including the content of enquiries, complaints, feedback and any other communications you send to us, along with records of our responses.
Payment-related information, such as limited transaction details necessary to process payments or confirm that payment has been made for our services. We do not store full card details where payments are processed through external payment providers.
Technical and usage data, which may include information about how you access and use any online forms, quotation tools or service portals we operate, such as device type, basic log information and approximate location data.
We collect personal data in a variety of ways, including when you contact us to request a quote or information, when you provide details for a booking or contract for removal services, during the provision of our services at your property, and when you interact with any online forms or tools we provide.
We may also receive personal data indirectly from referees, landlords, estate agents or commercial partners where they lawfully share your details to help arrange removal services you have requested or agreed to.
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we rely on one or more of the following legal bases:
Contract: We process personal data where it is necessary to take steps at your request prior to entering into a contract or to perform a contract for removal or related services with you. This includes handling enquiries, providing quotations, managing bookings and carrying out removals.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your rights and interests do not override those interests. This may include managing our business operations, handling customer service, improving our services, preventing fraud and ensuring security of our staff and customers.
Legal obligation: We process personal data where necessary to comply with our legal obligations, such as record-keeping, tax and accounting requirements, and responding to lawful requests from public authorities.
Consent: In limited cases we may rely on your consent, for example for certain types of marketing communications that are not based on legitimate interests. Where we rely on consent, you may withdraw it at any time.
We use personal data for the following purposes:
To provide quotations for removal and associated services in Hackney, and to respond to your enquiries.
To set up, manage and fulfil your bookings and contracts, including organising logistics, scheduling staff and vehicles and coordinating collection and delivery addresses.
To communicate with you about your booking, any changes, delays or issues, and to provide after-service support.
To manage payments, invoicing, refunds and related financial transactions linked to your use of our services.
To manage our relationship with you, including obtaining feedback, handling complaints and resolving disputes.
To improve our services, processes and customer experience, for example through internal analysis or staff training.
To comply with legal and regulatory obligations and to cooperate with law enforcement or regulatory bodies where required by law.
We retain personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.
In general, we keep customer and booking records for a period that allows us to handle any queries, complaints or legal claims that may arise after the service has been provided. Financial records may be retained for longer periods where required by tax and accounting laws.
When personal data is no longer required, we will securely delete it or anonymise it so that it no longer identifies you.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors may assist us with activities such as payment processing, secure data storage, customer relationship management systems, communication tools, and operational support for our removal services.
Where we use data processors, we ensure that appropriate contractual and technical safeguards are in place to require them to process personal data only in accordance with our instructions, to protect it, and to maintain confidentiality.
We may also share personal data with other parties in the following circumstances:
With our professional advisers, such as insurers, lawyers and accountants, where necessary for the management of our business and risk.
With public authorities, regulators or law enforcement agencies where required by law, or to protect our rights, property, staff or customers.
We do not sell your personal data to third parties.
Where personal data is transferred outside the United Kingdom by our processors or service providers, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law, such as the use of standard contractual clauses or reliance on an adequacy decision.
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training and regular review of our data protection practices.
As an individual in Hackney whose personal data is processed by Removal Companies Hackney, you have certain rights under data protection law. These include:
Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to request a copy of that data and information about how we use it.
Right to rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you is corrected.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will apply from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
Call one of the most reliable removal companies in Hackney, E5 and find out more about our complete service list and our extremely affordable prices.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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